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How can I find out more about Sprout products and food allergies?
If your food allergies require more details to determine whether you can safely consume any Sprout products, please contact us by email at firstname.lastname@example.org.
Where can I find out what ingredients are in my favorite Sprout products?
A full list of the most up-to-date ingredients can be found on each of our product labels.
What is Sprout’s position on the recent congressional report that found traces of certain heavy metals to be present in some baby food products?
Sprout takes our customers' health and well-being seriously and is committed to sourcing all of our ingredients from the cleanest and safest suppliers. This is a core value to our business, and it always will be. Recently, Congress published a report regarding the presence of heavy metal toxins in a number of baby foods. Understandably, this has led to some concern among parents and the public. We want you to know that we wholeheartedly recognize these concerns and stand ready to make any changes to our sourcing or processing systems that may be advised by the FDA, USDA, or other relevant regulatory bodies. Sprout will always comply with regulatory guidance and continue to monitor developments closely to ensure we continue to provide healthy, safe food to you and your loved ones.
The FDA released it’s action plan titled, Closer to Zero, which outlines the approach it will take to ensure the wellbeing of our babies and toddlers while considering the reality that heavy metals are endemic to our food supply and impossible to remove entirely. We are working diligently to incorporate this approach into our business and encourage all interested parties to read the plan and gain a deeper understanding of this topic.
The package design is different from what is on the website, why?
Sprout Organics is currently in the middle of updating the Sprout branding which includes a new look for all our product packaging. We are still producing products in both past and new packaging artwork and will transition fully to the new packaging within the next year. The website is currently showcasing new packaging.
We want to provide the best tasting products for our consumers. Therefore, each Sprout product has a “best by” date printed on the package.
How long are Sprout puree products good for after opening?
We recommend that you refrigerate the product after opening and consume within 24 hours.
How do I know how much to feed my baby at mealtimes?
When you begin, you are introducing your baby to the idea of eating something other than breast milk or formula, more than supplementing your baby's diet. For that reason, it is not necessary at first for your baby to eat a certain amount. Your child should show readiness signs that they are ready to begin solids (discuss these with your pediatrician), and one of those signs is the ability to turn their head. This ability enables your child to signal you by turning away from the spoon.
Babies differ so much in their preferences and their readiness for solids that it's difficult to make hard and fast rules about the consistency, amount, and type of solid foods to offer. You and your pediatrician should discuss your individual child's needs as they grow and develop.
When Should I Feed What?
Starter - 1st Stage - Single Ingredients
It is recommended that parents try new foods one at a time for 3 to 5 days to test for allergies to any food ingredient while the baby is still primarily breast or formula feeding. Some parents like to add baby's usual breast milk or formula to a 1st stage food to ease the transition and add a bit of familiarity to a new experience.
Intermediate - 2nd Stage - Simple Combinations
These recipes are combinations of two or more ingredients. Nutritionally, these foods are designed to complement continued breast or formula feeding as your baby is exploring even more foods and flavors.
Advanced - 3rd Stage - Meals with Texture
These recipes are designed for children comfortable with more texture in their foods. These recipes also provide more balanced nutrition including more protein and calories for babies eating more food and less breast milk or formula.
Toddler - 4th Stage
Our Toddler Purees and Snacks are designed to accompany, or to be served in between, your little one's mealtimes. Blends of superfruits, nutrient-rich veggies, creamy yogurt and ancient grains make the perfect snack for your growing big kid.
How Do I Know My Child Can Have Them?
Allergies to spices are uncommon, and the quantity used in Sprout Baby Food per serving is very small. Different cultures incorporate spices into their babies' diets earlier than others. A child's familiarity with spices will vary depending on things like how "spicy" and varied the diet of a breastfeeding mother was, or if the child was primarily formula-fed.
If there is any history of allergies to a particular ingredient in your family, you may want to exercise caution and do a 3-5 day allergy trial, as you would with any other food. For example, you could add a sprinkle of cinnamon to any one of the Sprout Baby Food Starter recipes your baby already enjoys, before trying it in a combination.
What is the best way to serve Sprout's recipes?
Sprout recipes that come in "squeezable" pouches can be squeezed onto spoon or into a bowl to serve younger babies. Older babies and toddlers may enjoy holding the pouches themselves for self-feeding.
Where should I keep unopened pouches of Sprout Baby Food?
Unopened pouches should be kept at room temperature, like in your cupboard or pantry. We don't recommend exposure to freezing or excess heat. Freezing is unnecessary and is not recommended because it can cause changes in texture, or separation. Refrigeration is not necessary unless the pouch has been opened and then the pouch must be refrigerated and then discarded after 24 hours. See the above question about serving from the pouch and storage.
What are the telephone number, email address and street address of the company?
You can call toll free: 1-877-704-8777 (current hours are Monday-Friday 9am-5pm Eastern Standard Time)
To send mail use: 365 W. Passaic St, Rochelle Park, NJ 07662-3015
What are the company's values and how does that affect your business practices?
Our primary value is providing safe, healthy and delicious food products for children. If it isn't safe, healthy and delicious, we don't make it. Our ingredients and packaging are carefully chosen to make the best products possible.
Every choice we make has to fit within our environmental value system, and we are continually looking for ways to improve our existing products. All along our supply chain we are working with our partners to make smarter choices for the environment.
Shipping Information & Tracking
We'll ship your order to the requested addressed via FedEx Ground. Shipments will arrive 5-10 days post purchase date. No expedited shipping available.
A shipment notification email will be sent out to the email address included within the order including a tracking number when your order ships. This will provide specific information about the scheduled delivery of your order.
Our #1 goal at Sprout Foods is to provide you and your family with the highest quality products. If for any reason you are not completely satisfied with any of our products, please notify our customer service team at email@example.com or call us directly at 1-877-704-8777 (toll free) within 30-days of receiving your product(s). Sprout may issue a replacement product or credit to use on future purchases.
Sprout does not accept food item returns. Instead, we recommend donating to a friend, family member, or your local food bank!
In the event our product is delivered with a quality concern or past the expiration date, please provide the following details to our customer service team: 1) online order number 2) description of issue 3) images of defective product and lot code information (normally found on the back or bottom of product).
If Sprout determines that a refund is in order, refunds are processed within approximately five to ten business days of your notice to our customer service team. Your refund will be credited back to the same payment method used to make the original purchase on the sproutorganics.com.
About the program
Why should I subscribe?
Two words: Simplicity and Savings. Save 15% EVERY TIME, plus, keep your pantry stocked without having to reorder every time you run out.
What is it and how does it work?
Subscribe & Save is simply a product subscription program through sproutorganics.com. You set the frequency (how often you want to receive the products), and we deliver!
How can I make changes?
You’ll get an email after you purchase from Sprout Organics (firstname.lastname@example.org) with a link to the customer portal to manage your subscription frequency, change the products you receive, update your order date, or cancel anytime. Alternatively, you can just contact us via email email@example.com and we’ll set you up.
If you want to change or cancel your monthly subscription, you can do this instantly through the customer portal. If you are submitting this request through our customer service team, this request for changes needs to be submitted 3-5 days prior to the next fulfillment.
How will I know when my next order is coming?
No surprise charges to your card, you'll receive a notification 3 days before each reorder is completed.
You can log into the customer portal using your link at any time to check on upcoming order dates within the next 90 days.
How does it work?
It's simple! Sign up, share your link. When your friend makes a $60+ purchase using your code, they'll save $20! After a few days, you'll receive your own code for $20 off your next $60+ purchase!
How do I sign up?
Go to this link to sign up and get your referral link! And make sure you are subscribed to our emails to make sure you are notified when you receive referral purchases and more.
What are the rules?
This is also pretty simple. We have a review period where we can identify & disqualify any purchases that seem suspicious of fraud. For a referral to qualify, your referred friend must have different details than yours (ex: address, email, or phone number).
Whether online or in store, we make it easy for parents everywhere to give their little sprout a head start in life.